FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 8–15 business days within the United States, and 10–20 business days for international orders. You'll receive a tracking number once your order ships.
Do you offer free shipping?
Yes — orders over $35 qualify for free shipping automatically at checkout. No code needed.
How do I track my order?
Visit our Track Order page and enter your order number and email.
Can I change or cancel my order?
We process orders quickly, so changes aren't always possible. Contact us at novarostoreofficial@gmail.com as soon as possible and we'll do our best to help.
Products
Are your products safe for sensitive skin?
Yes. All Novaro products are selected with skin-friendliness in mind. If you have specific skin concerns or allergies, we recommend reviewing the product details or reaching out before purchasing.
Are the products cruelty-free?
We are committed to offering cruelty-free beauty products. Product-specific certifications are listed on each product page.
How do I know which product is right for me?
Each product page includes a full description, benefits, and how-to-use guide. If you're still unsure, feel free to contact us and we'll help you find the right fit.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your order, contact us at novarostoreofficial@gmail.com and we'll make it right.
When will I receive my refund?
Once approved, refunds are processed within 5–10 business days back to your original payment method.
Discounts & Payments
How do I apply a discount code?
Enter your code in the discount field at checkout. Only one code can be applied per order.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.