Shipping policy
Shipping Policy
Thank you for shopping with Novaro. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information. Orders are screened for accuracy and fraud prevention before they are released for fulfillment, which may occasionally add to processing time.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and typically fall within 4–5 business days for orders shipping within the United States.
Please note that these are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to customs processing, carrier delays, weather conditions, holidays, or periods of high shipping volume.
Shipping Costs
We are pleased to offer free shipping on all orders.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Tracking information may take 24–72 hours to update after the shipping confirmation has been sent. Please monitor your tracking regularly as delivery approaches so you can arrange to receive your package promptly.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Delivery Confirmation & Package Security
Once a carrier's tracking system confirms an order as delivered to the address provided at checkout, Novaro is not responsible for packages that are lost, stolen, or misplaced after delivery. To help protect your order, we recommend choosing a delivery address where packages can be received securely (e.g., a location with a doorman, mailroom, or secure entry), tracking your shipment closely as the delivery date approaches, and reporting any suspected package theft to local authorities and the carrier, in addition to contacting us.
If tracking shows delivery but you did not receive your package, please contact us promptly. We may ask you to verify your shipping information and cooperate with the carrier's investigation before any replacement or refund is considered. Repeated non-delivery claims tied to the same address, account, or payment method may be investigated as potential fraud prior to any resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. Novaro is not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete shipping address provided by the customer. Address changes requested after an order has shipped cannot be guaranteed.
Order and Address Verification
To prevent fraudulent orders and protect our customers, we reserve the right to verify billing and shipping information before an order ships, request additional confirmation for high-risk orders, and delay or cancel orders where shipping information cannot be verified.