Refund policy

Return & Refund Policy

Return Window
We offer a 14-day return policy. You may request a return within 14 days of receiving your order. To begin a return, please contact us through the Contact page on our website with your order number and a description of the issue. Returns sent without prior authorization will not be accepted. Approved returns must be shipped back within 7 days of receiving return authorization, or the authorization will be voided.

Return Eligibility
To qualify for a return, the item must:

  • Be unused and in its original condition
  • Include all original accessories and packaging
  • Show no signs of installation, modification, misuse, or damage caused after delivery
  • Be accompanied by proof of purchase (order number or receipt)
  • Match the item originally shipped — items substituted, swapped, or replaced with a different product will be refused and reported

Returns that do not meet these requirements may be rejected or may receive only a partial refund. We reserve the right to photograph and retain records of all returned items for verification purposes.

Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, defective, incorrect, or missing parts, please contact us within 48 hours of delivery. Claims submitted after this window may be declined. To help us resolve the issue quickly, include clear, time-stamped photos of the product, photos of the shipping label and all packaging (including the box as received), and your order number. Unboxing video evidence is strongly recommended and may be required for high-value claims or claims involving missing items. Depending on the situation, we may offer a replacement, a full refund, or another appropriate resolution.

Change of Mind Returns
If you simply changed your mind, you may request a return within 14 days provided the product has not been used, is in its original packaging, includes all accessories, and is still in resellable condition. The customer is responsible for return shipping costs unless otherwise required by law or unless the return is due to our error. Original shipping charges (if any) are non-refundable. A valid, trackable return shipping method is required — we are not responsible for returns lost or unconfirmed in transit, and refunds will not be issued until the returned item is received and verified.

Non-Returnable Items
The following items cannot be returned: used products; products showing signs of wear or misuse; products missing accessories or original packaging; gift cards; digital products; personalized or customized items; clearance or final sale items; products returned without prior authorization. For hygiene reasons, personal-wear items that have been used cannot be returned.

Inspection of Returns
All returned items are inspected upon arrival, and inspection may include weighing the package and comparing it against the original shipment weight and photos on file. If a returned item has been used, is damaged, is missing parts, does not match the original item shipped, or is not returned in its original condition, we reserve the right to deny the refund, deduct an amount reflecting the loss in value, or return the item back to the customer at their expense.

Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, refunds are issued to your original payment method within 10 business days. Your financial institution may require additional processing time before the refund appears. Refunds are issued only to the original payment method used at checkout — we do not issue cash, gift card, or third-party refunds.

Refused Deliveries
Orders refused by the customer or returned due to an incorrect shipping address provided by the customer may be subject to return shipping charges and any fees deducted by the carrier, and are not eligible for a full refund.

Chargebacks
If you experience any issue with your order, please contact us before filing a payment dispute. Initiating a chargeback before allowing us the opportunity to resolve the issue may delay resolution while the claim is investigated, and may result in the suspension of future order privileges while the dispute is under review.

Fraud Prevention
To protect our customers and our business, we reserve the right to: request photographs, videos, or a government-issued ID matching the billing name before approving a return or refund; request additional information to verify a claim; deny fraudulent, abusive, or repeated "item not received"/"item not as described" refund requests; limit, delay, or refuse service, refunds, or future orders where there is evidence of return abuse, wardrobing, serial returns, or fraudulent activity; verify claims against carrier tracking and delivery confirmation data, including GPS/photo delivery proof where available; maintain an internal record of customers and addresses associated with abusive claims, and decline future orders from those accounts or addresses at our discretion; deny a refund or replacement where the returned item's serial number, weight, or condition does not match our shipping records. We take order fraud and return abuse seriously, and reserve the right to report suspected fraudulent activity to payment processors, carriers, or law enforcement where appropriate.

Lost Packages
If tracking shows your package was delivered but you did not receive it, please contact us promptly. We may ask you to verify your shipping information, check with neighbors/household members, and cooperate with the carrier's investigation before a replacement or refund is issued. Repeated "non-delivery" claims on the same address or account may be declined pending investigation.

European Union Customers
If your order is shipped to a country within the European Union, you may have additional consumer rights under applicable law, including a statutory cooling-off period where required.

Contact Us
For any questions regarding returns or refunds, please contact us through the Contact page on our website.